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Frequently Asked Questions
Can you provide product samples?
We are pleased to send you samples to test the quality and check the market requirements.
Do you offer OEM services?
Yes, OEM service is available. We can laser your logo on the machines, subject to Minimum Order Quantity (MOQ).
What is the product warranty period?
We typically provide a one-year guarantee along with spare parts supply. Easy-damage parts can also be prepared in advance.
What are the delivery and lead times?
Production usually takes about 5 to 25 days depending on the customization. Delivery terms include EXW, FOB, CFR, and CIF.
What are your standard payment terms?
Normally, we require a 40% T/T payment in advance and the remaining 60% T/T before loading the goods at the factory.
Do your products carry any quality certifications?
Yes, our products are certified with CE, ISO9001, and ROHS standards to ensure global quality compliance.