Frequently Asked Questions
Q: How can I contact you for inquiries before purchase?
We are available 24 hours online. You can quickly receive replies to your inquiries by email, or discuss any details with us using online chat tools like Wechat, Whatsapp, Skype, Viber, QQ, and TradeManager. We provide professional and patient introductions, detailed pictures, and working videos to demonstrate the machines.
Q: How do you test and prepare the machine before shipping?
Every machine undergoes serious testing and inspection. Once confirmed, we send you the pictures of the ordered machine. After your confirmation, the machine is packed securely using standard export wooden boxes.
Q: What options are available for delivery?
If shipped by sea, we will update you on the shipping and arrival times, and send all original documents to you by Express for free. If you prefer delivery to your door (via DHL, TNT, Fedex, etc.), air freight to your airport, or logistics to your requested warehouse, we will provide you with the tracking number directly after dispatch.
Q: What after-sales support is offered?
We offer 24-hour online support to solve any issues. We provide English manual books, technical guides, and installation/maintenance videos. If necessary, we can also dispatch workers to your factory.
Q: In what language will the machine manuals and layout plans be provided?
All symbols on the equipment will be in English. The seller provides the general layout plan, electric plan, installation instructions, and manual book in English to the buyer on time. Long-term technical guidance will be provided continuously.
Bleep Forge
